Archive - February 2009
Gee, Thanks…
So in early December I purchased a 16 gig flash drive to use for backups. I found a good deal on one that included a mail-in rebate. Let me say this – I am not a fan of mail-in rebates. They’re a pain in the ass, and I always get the feeling that the chances of actually getting it are 10-15%. Nonetheless, it was for twenty dollars, the whole thing would take 5 minutes to do, so what the hell? That’s like $240 an hour. Which is about $240 more than I’ve made in the past four years. So I fill out the form, cut out the UPC code, register online and toss it in the mail.
Flash forward to mid-February. Still no rebate. I dig up the photocopy I made and see where I had scribbled 8-10 weeks across the top. Well, we’re at 8-10 weeks, so I go to their website and look at the status. When I’m not convinced what I’m looking at, I decide to shoot them a quick email, just to find out. I mean, this is my yearly salary here.
The following is the (mostly) unedited version (plus commentary) of what transpired.
From: Buddy Bell
Sent: Feb 18, 2009 2:40:20 PM
Subject: Rebate Status
Just checked my rebate status, and it says it was approved on
1/30.
Rebate number is 8731******.
When can I expect it to be sent?
Thanks,
Joseph Bell
From: "WWR Customer
Service" <customerservice@help.worldwiderebates.com>
To: Buddy Bell
Sent: Tuesday, February 24, 2009 9:37 AM
Subject: RE: Rebate Status
Rebate payments are disbursed within 8 to 10 weeks from the
acceptance date.
Okay. But that didn’t really help me. Couldn’t you just as easily have said, “Rebate payments are disbursed within 8 to 10 weeks from the acceptance date” and then fill in said information? Also, how about a little professional decorum? Perhaps address me by name, and/or put some sort of signature line? Just sayin’. At this point, I return to their website and, not being a complete dumbass, pretty much figure it out for myself, but still, I’d like confirmation. That’s not asking too much, right? Plus, I decide to be a dick, and that’s always fun.
From: Buddy Bell
Sent: Feb 24, 2009 11:05:26 PM
Subject: Re: Rebate Status
That's great, except for the fact that your "Track Rebate
Status" page does not have anything called an "Acceptance
Date." Can you tell me what this “Acceptance date" is?
From: "WWR Customer
Service" <customerservice@help.worldwiderebates.com>
To: Buddy Bell
Sent: Thursday, February
26, 2009 3:08 PM
Subject: RE: Re: Rebate Status
Thank you
Okay, that clears things up. Sure, I’ve already figured this out, and I suppose I could let it go, but that’s not something I do. I just want this idiot to do their job. Is that so wrong? Plus, I can now be a bigger dick. Two birds, one stone.
From: Buddy Bell
Sent: Feb 27, 2009
7:50:59 AM
Subject: Re: Re: Rebate Status
"Thank you" for what?
Is that your way of telling me that you don't know what the
"Acceptance Date" is and now you're trying to change the
subject?
Can you tell me what the "Acceptance Date" is?
I'll try to make this easier for you; below I have copied and
pasted the table of dates from your website that refer to my
rebate. Which one of these is the "Acceptance Date?"
Email was sent for Confirmation 12/10/2008
Email was confirmed by the user 12/10/2008
Printed claim registration, awaiting receipt of documentation
12/10/2008
Documentation Received 01/05/2009
Claim was Approved 01/30/2009
I really would like an answer.
Sincerely,
Joseph Bell
From: "WWR Customer
Service" <customerservice@help.worldwiderebates.com>
To: Buddy Bell
Sent: Friday, February
27, 2009 1:15 PM
Subject: RE: Re: Re: Rebate Status
Claim was Approved 01/30/2009
Oh, come on! You could have just said. “Claim was Accepted 01/30/2009.” It’s the exact same number of letters. That’s right folks; this person could have actually done his/her job without expending any more energy than they did by not doing it. Now it’s just for fun.
From: Buddy Bell
Sent: Feb 27, 2009 1:52:27 PM
Subject: Re: Re: Re: Rebate Status
Yes, I can see that. In fact, I pointed that out to you.
Are you trying to tell me that 01/30/2009 is what you are
referring to as the "Acceptance Date?"
This really has gone on far too long for such a simple
question. So here is another attempt. Is the "Approval date"
the same as the "Acceptance Date?"
Thank you,
Joseph Bell
From: "WWR Customer
Service" <customerservice@help.worldwiderebates.com>
To: Buddy Bell
Sent: Friday, February 27, 2009 4:06 PM
Subject: RE: Re: Re: Re: Rebate Status
yes
Finally! If you were keeping track folks, it took me 9, that’s right, 9 days to get my question answered. Sweet Jesus! At this point, a friend of mine suggested that perhaps the problem was that the individual was of a foreign nature, and there might be a language problem. I told him that I didn’t think so because the person was so rude and so unhelpful that they almost had to be American. Still, I’ll take the upper road and let it die. Oh wait, no I won’t. Not without one more sarcastic comment.
From: Buddy Bell
Sent: Feb 28, 2009 9:37:22 AM
Subject: Re: Re: Re: Re: Rebate Status
Thank you for your help in this matter.
The following day I got a blank email from them. I can only assume they must have some policy that requires the morons that work there to respond to every customer email, so he/she did. I wouldn’t be surprised if this cost me twenty dollars when they “lose” my rebate, but it’ll be worth it if I was able to slightly amuse my faithful readers. That being said, I want my damn money.
HOROSCOPES
ARIES (March 21 - April 19):
Do not stray far from the toilet.
TAURUS (April 20 - May 20):
No, that is not supposed to look like that.
GEMINI (May 21 - June 21):
Why do you keep closing your blinds?
CANCER (June 22- July 22):
I think the Gemini is on to you.
LEO (July 23 - August 22):
You will walk in on your parents having sex. With each other.
VIRGO (August 23 - September 22):
That wasn't roast beef.
LIBRA (September 23 - October 22):
Don't worry, that principal didn't really call the cops.
SCORPIO (October 23 - November 21):
Two things. Make sure your car insurance is paid up. Do NOT ask for "road head."
SAGITTARIUS ( November 22- December 21):
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You will meet someone with fewer than normal toes. You won't know it, though.
AQUARIUS (January 20 - February 18):
Now is a good time to start wearing a helmet. All the time.
PISCES (February 19 - March 20):
You've got chills...they're multiplying. And you're loo-oosing control.
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