Archive - February 2009


 

Gee, ThanksÖ

 

     So in early December I purchased a 16 gig flash drive to use for backups.  I found a good deal on one that included a mail-in rebate.  Let me say this Ė I am not a fan of mail-in rebates.  Theyíre a pain in the ass, and I always get the feeling that the chances of actually getting it are 10-15%.  Nonetheless, it was for twenty dollars, the whole thing would take 5 minutes to do, so what the hell?  Thatís like $240 an hour.  Which is about $240 more than Iíve made in the past four years.  So I fill out the form, cut out the UPC code, register online and toss it in the mail.

     Flash forward to mid-February.  Still no rebate.  I dig up the photocopy I made and see where I had scribbled 8-10 weeks across the top.  Well, weíre at 8-10 weeks, so I go to their website and look at the status.  When Iím not convinced what Iím looking at, I decide to shoot them a quick email, just to find out.  I mean, this is my yearly salary here.

     The following is the (mostly) unedited version (plus commentary) of what transpired.

 

From: Buddy Bell
Sent: Feb 18, 2009 2:40:20 PM
Subject: Rebate Status

Just checked my rebate status, and it says it was approved on 1/30.
Rebate number is 8731******.

When can I expect it to be sent?

Thanks,
Joseph Bell

 

 

From: "WWR Customer Service" <customerservice@help.worldwiderebates.com>
To: Buddy Bell
Sent: Tuesday, February 24, 2009 9:37 AM
Subject: RE: Rebate Status


Rebate payments are disbursed within 8 to 10 weeks from the acceptance date.

 

 

     Okay. But that didnít really help me.  Couldnít you just as easily have said, ďRebate payments are disbursed within 8 to 10 weeks from the acceptance dateĒ and then fill in said information?  Also, how about a little professional decorum?  Perhaps address me by name, and/or put some sort of signature line?  Just sayiní.  At this point, I return to their website and, not being a complete dumbass, pretty much figure it out for myself, but still, Iíd like confirmation.  Thatís not asking too much, right?  Plus, I decide to be a dick, and thatís always fun.

 

 

From: Buddy Bell
Sent: Feb 24, 2009 11:05:26 PM
Subject: Re: Rebate Status

That's great, except for the fact that your "Track Rebate Status" page does not have anything called an "Acceptance Date."  Can you tell me what this ďAcceptance date" is?

 

 

From: "WWR Customer Service" <customerservice@help.worldwiderebates.com>
To: Buddy Bell

Sent: Thursday, February 26, 2009 3:08 PM
Subject: RE: Re: Rebate Status


Thank you

 

 

     Okay, that clears things up.  Sure, Iíve already figured this out, and I suppose I could let it go, but thatís not something I do.  I just want this idiot to do their job.  Is that so wrong?  Plus, I can now be a bigger dick.  Two birds, one stone.

 

 

 

From: Buddy Bell

Sent: Feb 27, 2009 7:50:59 AM
Subject: Re: Re: Rebate Status

"Thank you" for what?

Is that your way of telling me that you don't know what the "Acceptance Date" is and now you're trying to change the subject?

Can you tell me what the "Acceptance Date" is?

I'll try to make this easier for you; below I have copied and pasted the table of dates from your website that refer to my rebate.  Which one of these is the "Acceptance Date?"

Email was sent for Confirmation 12/10/2008
Email was confirmed by the user 12/10/2008
Printed claim registration, awaiting receipt of documentation 12/10/2008
Documentation Received 01/05/2009
Claim was Approved 01/30/2009


I really would like an answer.

Sincerely,

Joseph Bell

 

 

 

From: "WWR Customer Service" <customerservice@help.worldwiderebates.com>
To: Buddy Bell

Sent: Friday, February 27, 2009 1:15 PM
Subject: RE: Re: Re: Rebate Status

Claim was Approved 01/30/2009

 

 

     Oh, come on!  You could have just said.  ďClaim was Accepted 01/30/2009.Ē  Itís the exact same number of letters.  Thatís right folks; this person could have actually done his/her job without expending any more energy than they did by not doing it.  Now itís just for fun.

 

 

 

From: Buddy Bell
Sent: Feb 27, 2009 1:52:27 PM
Subject: Re: Re: Re: Rebate Status


Yes, I can see that.  In fact, I pointed that out to you.

Are you trying to tell me that 01/30/2009 is what you are referring to as the "Acceptance Date?"

This really has gone on far too long for such a simple question.  So here is another attempt.  Is the "Approval date" the same as the "Acceptance Date?"

Thank you,

Joseph Bell

 

 

 

From: "WWR Customer Service" <customerservice@help.worldwiderebates.com>
To: Buddy Bell
Sent: Friday, February 27, 2009 4:06 PM
Subject: RE: Re: Re: Re: Rebate Status


yes

 

 

 

     Finally!  If you were keeping track folks, it took me 9, thatís right, 9 days to get my question answered.  Sweet Jesus!  At this point, a friend of mine suggested that perhaps the problem was that the individual was of a foreign nature, and there might be a language problem.  I told him that I didnít think so because the person was so rude and so unhelpful that they almost had to be American.  Still, Iíll take the upper road and let it die.  Oh wait, no I wonít.  Not without one more sarcastic comment.

 

From: Buddy Bell
Sent: Feb 28, 2009 9:37:22 AM
Subject: Re: Re: Re: Re: Rebate Status

Thank you for your help in this matter.

 

 

 

     The following day I got a blank email from them.  I can only assume they must have some policy that requires the morons that work there to respond to every customer email, so he/she did.  I wouldnít be surprised if this cost me twenty dollars when they ďloseĒ my rebate, but itíll be worth it if I was able to slightly amuse my faithful readers.  That being said, I want my damn money.

 


HOROSCOPES

 

ARIES (March 21 - April 19):

     Do not stray far from the toilet.


TAURUS (April 20 - May 20):

     No, that is not supposed to look like that.


GEMINI (May 21 - June 21):

     Why do you keep closing your blinds?


CANCER (June 22- July 22):

     I think the Gemini is on to you.


LEO (July 23 - August 22):

     You will walk in on your parents having sex.  With each other.


VIRGO (August 23 - September 22):

     That wasn't roast beef.


LIBRA (September 23 - October 22):

     Don't worry, that principal didn't really call the cops.


SCORPIO (October 23 - November 21):

     Two things.  Make sure your car insurance is paid up.  Do NOT ask for "road head."


SAGITTARIUS ( November 22- December 21):

     I don't think she's gonna go for that...sober.


CAPRICORN (December 22 - January 19):

     You will meet someone with fewer than normal toes.  You won't know it, though.


AQUARIUS (January 20 - February 18):

     Now is a good time to start wearing a helmet.  All the time.


PISCES (February 19 - March 20):

     You've got chills...they're multiplying.  And you're loo-oosing control.


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